Refund Policy

At Template Bundle, we are committed to providing a transparent and fair experience for both buyers and sellers. Since our marketplace specializes in digital products—such as software, themes, plugins, scripts and other downloadable content-it's important to understand the conditions under which refunds may or may not be granted.

1. Understanding Digital Product Refunds

Digital products are non-tangible and delivered electronically, which means once a product has been accessed or downloaded, ownership has effectively been transferred. Because of this, all sales are considered final, and refunds are only issued under specific circumstances.

2. When a Refund May Be Issued

Refunds may be approved in the following situations:

If the product you receive is significantly different from the description, demo, or preview provided on the product page, you may qualify for a refund. Users are required to report any issues directly to the product author within fourteen (14) days of the purchase date. To be eligible for a refund or resolution, users must provide clear and verifiable evidence demonstrating that the purchased item does not align with the product description provided on its listing page. Please note that we do not accept refund requests based solely on personal preferences, unmet expectations, or misunderstandings that are not supported by the product's actual description.

In rare cases where the product was never delivered (e.g., failed email delivery and no access via your account), and you've contacted support without resolution, a refund may be issued.

3. When Refunds Will Not Be Issued

Refunds will not be issued under the following circumstances:
-You do not want a product after downloading.
-Change of mind after purchasing.
-You no longer need the product.
-You don't have the technical skills to use or install the product.
-Compatibility issues with your system, software, or platform, unless explicitly stated and guaranteed in the product description.
-You have downloaded or accessed the product and are requesting a refund without a valid technical issue.
-Unauthorised purchases made by friends, family members, or employees.

We are not liable for, and will not process, any refund or exchange requests resulting from conflicts or incompatibilities between our products and third-party software, including plugins, add-ons, modules, scripts, or extensions that are not explicitly stated as compatible in the product description. We do not guarantee full compatibility with third-party applications and do not offer support for issues arising from their use.

Additionally, please be aware that the product author may request temporary access to your server in order to investigate and resolve technical issues. Delays in granting this access may lead to delays in case resolution. If sufficient access is not provided to allow proper troubleshooting, the refund request may be declined.

4. Seller Support & Troubleshooting

Before a refund is considered, buyers are encouraged to:
-Contact the product seller to report the issue. -Allow a reasonable timeframe for the seller to respond (usually within 2-3 business days). -Provide any screenshots, error messages, or descriptions of the issue to help diagnose the problem.

In many cases, the issue can be resolved with an updated file or guidance from the seller.

5. How to Request a Refund

To request a refund, please submit a support ticket or email support@pixelnx.com within 14 days of your purchase. Your request should include:
-Full name and email used at checkout -Order ID or transaction number -Product name -Detailed reason for the refund -Screenshots or error logs if applicable

Once your request is submitted, our support team will investigate the issue and may consult with the technical team. We typically respond within 2-5 business days.

6. Refund Processing

If your refund is approved:
-The amount will be returned to your original payment method -Refunds are processed within 5-10 business days -You'll receive an email confirmation once the refund is issued

Note: Refunds may take additional time to reflect in your account depending on your bank or payment provider.

7. Chargebacks & Account Suspension

Filing a chargeback with your payment provider before contacting our support team will be considered a breach of our terms of service. We reserve the right to:
-Suspend or terminate your account -Block access to previously purchased files -Take legal action in cases of fraudulent or abusive refund claims

We always recommend reaching out to us first—we are here to help.

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.